Terms of Service

Company Information

  • Company Name: Halma Nursery CC
  • Registration No: CC/2021/02904
  • Website: halmanursery.com
  • Cell: +264 81 122 1284
  • Address: Unit 9, Hyper Motor City, Maxwell Street, Southern Industrial, Windhoek, Namibia
  • Postal Address: P. O. Box 80155, Windhoek, Namibia

Summary of Terms

These Terms of Service (“Terms”) govern your use of the Website and the purchase of Goods from us. By using our Website, you agree to comply with these Terms.

1. Introduction

1.1 The websites located at halmanursery.com (the “Website”) are owned and operated by Halma Nursery CC (hereinafter referred to as “Halma Nursery”, “we”, “our” or “us”). These Terms form a binding contract between us and you, the User.

1.2 These Terms apply to any User who accesses, refers to, views, or downloads any information or material made available on the Website (hereinafter referred to as “User”, “you”, or “your”).

1.3 Your continued access to or use of the Website signifies your acceptance of these Terms. If you do not agree to these Terms, you may not use the Website.

1.4 We may modify these Terms from time to time. Any changes will take effect immediately upon posting on the Website, and your continued use will constitute acceptance of those changes.

2. Definitions

  • 2.1 “User” refers to any individual or entity that accesses the Website and may also be the Purchaser, if an order for goods is placed.
  • 2.2 “Goods” means all products available for purchase on the Website.
  • 2.3 “Services” means the services provided by us through the Website.
  • 2.4 “Party” or “Parties” refers to either Halma Nursery or the User, as the context implies.
  • 2.5 “Personal Information” refers to any personal data collected from the User, as described in our Privacy Policy.
  • 2.6 “Purchaser” refers to the person or entity responsible for the payment of Goods.

3. Your Agreement to These Terms

3.1 Subject to your acceptance of these Terms, we grant you a limited, revocable, non-transferable license to access and use the Website in accordance with these Terms.

4. Description of Our Services

4.1 The Website enables you to shop for and purchase Goods for delivery.

5. Ordering Process

  • 5.1 It is the User’s responsibility to ensure that all contact details and addresses are recorded accurately.
  • 5.2 We reserve the right to refuse or cancel orders at our discretion.
  • 5.3 If Goods are out of stock or discontinued, we will attempt to provide a similar item or issue a refund.

6. Price of the Goods

  • 6.1 Prices exclude delivery costs.
  • 6.2 Prices are in Namibian Dollars (NAD).
  • 6.3 We are not liable for any pricing errors on the Website.

7. Payment and Reimbursements

  • 7.1 All payments are processed securely.
  • 7.2 Payment methods include:
    • 7.2.1 Card Payments: Securely processed with possible verification.
    • 7.2.2 EFT: Must be completed within five (5) Business Days.
  • 7.3 You’ll be redirected to a secure site or app to complete payment.
  • 7.4 Goods are dispatched only after payment is confirmed.
  • 7.5 If we cannot fulfill the order, a full refund will be issued within 7 days.

8. Coupon Codes and Promotions

  • 8.1 Coupons are offered at our discretion and must follow these rules:
    • Used in full per order
    • Must include a mattress for eligibility
    • Expired coupons won’t be replaced
    • Cannot be exchanged for cash
    • Non-transferable and not split between orders
  • 8.1.2 Promotional goods are non-returnable unless the main item is returned.

9. Delivery of Goods

  • 9.1 Goods are delivered via courier.
  • 9.2 Express delivery (NAD 350.00) is optional and not guaranteed.
  • 9.3 Orders are delivered to the specified address.
  • 9.4 Tracking info is provided.
  • 9.5 Delivery time: 1–7 business days depending on stock.
  • 9.6 Address changes post-dispatch may delay delivery.
  • 9.7 Orders delayed beyond our control may be canceled within 3 business days for a refund.
  • 9.8–9.11 Delivery responsibility ends at the specified address. No setup is included.

5. Access and Control Over Personal Information

5.1 You have the right to:
  • 5.1.1 Access your Personal Information held by us.
  • 5.1.2 Request correction of any inaccuracies in your Personal Information.
  • 5.1.3 Request deletion of your Personal Information, where applicable.
  • 5.1.4 Withdraw your consent for processing your Personal Information.

6. Log Files

6.1 When you visit our website, we may collect information such as your IP address, browser type, and the pages you visit. This data is anonymous and used for statistical purposes only.

7. Cookies

7.1 Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
  • 7.1.1 Session cookies are temporary and expire once you close your browser.
  • 7.1.2 Permanent cookies remain on your device for a specified period or until deleted.

8. Third-Party Links

8.1 Our website may contain links to third-party websites. We do not control these sites and are not responsible for their privacy practices. Please review their privacy policies before providing any Personal Information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

10. Governing Law

10.1 This Privacy Policy is governed by the laws of Namibia. 10.2 Data Messages (as defined in the Electronic Communications and Transactions Act, No. 25 of 2002) will be deemed to have been received by Halma Nursery if and when we respond to the Data Messages. 10.3 Data Messages sent by Halma Nursery to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the Electronic Communications and Transactions Act. 10.4 Users acknowledge that electronic signatures, encryption, and/or authentication are not required for valid electronic communications between users and Halma Nursery. 10.5 Users warrant that Data Messages sent to Halma Nursery from any electronic device used by such user were sent and/or authorized by such user personally. 10.6 This Website is owned and operated by Halma Nursery (Registration No: CC/2021/-2904), a company registered in Namibia, operating in accordance with the laws of Namibia. 10.7 Address for service of legal documents:
  • Unit 9 Hyper Motor City,
  • Maxwell Street, Southern Industrial Area, Windhoek,
  • Namibia 10001.
10.8 Postal Address:
  • P.O. Box 80155,
  • Windhoek,
  • Namibia.
10.9 Halma Nursery – located at https://www.halmanursery.com. 10.10 Email address: heiko@halmanursery.com.

11. Returns Policy

11.1 If you are not satisfied with your purchase, you may return Goods within seven (7) days of receipt, provided they are unopened and in original packaging for a full refund. A 10% service fee applies to opened but unused Goods.

11.2 Users with outstanding payments will not be eligible for free returns.

13. Warranties by the User

13.1 The User warrants and represents that the Personal Information provided to us is and shall remain accurate, true, and correct and that the User will update the Personal Information held by us to reflect any changes as soon as possible.

13.2 The User further warrants that when registering on the Website it:

  • 13.2.1 is not impersonating any person; and
  • 13.2.2 is not violating any applicable law regarding the use of personal or identification information.

13.3 Further and insofar as the registration process is concerned, the User warrants that the Log in Details shall:

  • 13.3.1 be used for personal use only; and
  • 13.3.2 not be disclosed by a User to any third party.

14. Warranties by Halma Nursery

14.1 We make no representation or warranty (express or implied) that the Website or Services will:

  • 14.1.1 meet a User’s needs;
  • 14.1.2 be accessible at all times;
  • 14.1.3 be accurate, complete, or current; or
  • 14.1.4 be free from viruses.

14.2 Subject to any express terms, we make no representation or warranty as to the volume or subject area of Services accessible through the Website.

14.3 Except for any express warranties in these Terms, the Services are provided “as is.” Halma Nursery makes no other warranties, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, title, fitness for a particular purpose, or non-infringement.

14.4 Halma Nursery does not warrant that the use of the Website will be uninterrupted or error-free, nor that we will review information for accuracy or that we will preserve or maintain the User’s Personal Information without loss.

14.5 Halma Nursery shall not be liable for delays, interruptions, service failures, or other problems inherent in the use of the internet and electronic communications or other systems outside the reasonable control of Halma Nursery. While a User may have statutory rights, the duration of any such statutory warranties will be limited to the shortest period to the extent permitted by required law.

15. Protection of Personal Information

15.1. We undertake, as far as is possible, to protect each User’s Personal Information in accordance with the Privacy Policy and not provide it to any third party, except as may be necessary in order to perform all such Services as required in terms of these Terms or otherwise in terms of the Privacy Policy.

16. Unauthorised Use of the Website or Email Addresses as Provided by Us

  • 16.1. A User may not use the Website for any objectionable or unlawful purpose.
  • 16.2. A User is not able to upload any information onto the Website save for the Personal Information as required when registering on the Website.
  • 16.3. A User undertakes not to send us spam mail or make use of other unsolicited mass emailing techniques.
  • 16.4. A User shall not introduce any virus, worm, trojan horse, malicious code, or other program which may damage computers or other computer-based equipment through email communication with us.
  • 16.5. A User may not sell, redistribute, or use information contained on the Website for a commercial purpose without our prior written consent.
  • 16.6. A User may not remove or alter our copyright notices or other means of identification, including any watermarks, as they appear on the Website or any of our emails.
  • 16.7. A User understands and agrees that it is solely responsible for compliance with any and all laws, rules, and regulations that may apply to its use of the Website or the Services.

17. Links to Other Websites

17.1. The Website may contain links or portals to other websites. We have no control over websites operated by third parties, and the User agrees that we are not responsible for and will have no liability in connection with a User’s access to or use of any third-party website.

18. Limitation of Liability and Indemnity

  • 18.1. The Website shall be used entirely at a User’s own risk.
  • 18.2. We are not responsible for, and the User agrees that we will have no liability in relation to, the use of and conduct in connection with the Website, or any other person’s use of or conduct in connection with the Website, in any circumstance.
  • 18.3. We cannot guarantee or warrant that any file downloaded from the Website or delivered to you via email will be free of infection or virus, worms, trojan horses, or other code that has contaminating or destructive qualities. A User is responsible for implementing appropriate processes, systems, and procedures to protect itself from this type of issue.
  • 18.4. A User indemnifies us, and agrees to keep us indemnified, from and against any claim, loss, damage, cost, or expense that we may suffer or incur as a result of or in connection with a User’s improper use of or conduct in connection with the Website, including any breach by a User of these terms or any applicable law or licensing requirements.
  • 18.5. To the maximum extent permitted by law, we exclude all implied representations and warranties which, but for these terms, might apply in relation to a User’s use of the Website.
  • 18.6. To the extent that our liability cannot be excluded by law, our maximum liability, whether in contract, equity, statute, or tort (including negligence), to a User will be limited to the minimum amount imposed by such law.
  • 18.7. Notwithstanding anything to the contrary in these terms, in no circumstances will we be liable for any indirect, punitive, or consequential loss or damages, loss of income, profits, goodwill, data, contracts, use of money, or any loss or damages arising from or in any way connected to interruption of the Services of any type, whether in delict, contract, or otherwise.

19. Copyright

  • 19.1. Halma Nursery and the contents of the Website are the property of Halma Nursery, unless specified otherwise, and are protected by Namibian and international copyright laws.
  • 19.2. None of the contents may be copied, reproduced, distributed, republished, downloaded, displayed, or transmitted without permission or under fair use provisions.
  • 19.3. Users are prohibited from “mirroring” any Website content unless authorized in writing.
  • 19.4. The User may hyperlink to the Website but must not misrepresent or harm our reputation or services in doing so.
  • 19.5. All intellectual property on the Website is the exclusive property of Halma Nursery.

20. Intellectual Property

  • 20.1. A User must not reverse engineer or tamper with any software/code used on the Website.
  • 20.2. All intellectual property belongs to us or is used under license and may only be used for intended Website functionality.

21. Miscellaneous

21.1. Assignment and Novation:

21.1.1. We may assign or novate any of our rights or obligations under these Terms without a User’s consent. A User may not assign or novate any of his/her rights.

21.2. Force Majeure:

21.2.1. The failure of either Party to fulfil any of their obligations under these Terms shall not be considered a breach or default provided such inability arises from an event of Force Majeure, and that either of the Parties who may be affected by such an event has taken all reasonable precautions, due care, and reasonable alternative measures in order to meet these Terms, and has informed the other as soon as possible about the occurrence of such an event.

21.2.2. During the subsistence of Force Majeure, the performance of both Parties under these Terms shall be suspended, on condition that either of them may elect to cancel any Services should the event of Force Majeure continue for more than 14 (fourteen) days by giving written notice to the other.

21.3. General:

21.3.1. To the extent permitted by law, these Terms shall be governed by and construed in accordance with Namibian law, and any dispute arising out of these Terms shall be submitted to the competent Namibian courts having the requisite jurisdiction to hear the matter.

21.3.2. To the extent necessary and/or possible, you consent to the exclusive jurisdiction of the Namibian courts or an alternative appropriate court seized with appropriate jurisdiction in all disputes arising out of the Terms, our Services, and/or related agreements incorporated by reference.

21.4. Severance:

21.4.1. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these Terms and the remaining terms will continue to apply. Failure by us to enforce any of the provisions set out in these Terms and/or any other agreement, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms or of any agreement or any part thereof, or the right thereafter to enforce each and every provision.

21.5. Domicilium Citandi Et Executandi and Contact Information:

21.5.1. The User and Halma Nursery choose as their respective domicilium citandi et executandi for the purpose of legal proceedings and for the purpose of giving or sending any notice provided for or necessary under these Terms, the following:

  • 21.5.1.1. Halma Nursery CC
    Unit 9, Hyper Motor City, Maxwell Street
    Southern Industrial Area
    Windhoek
    Namibia
    Email: heiko@halmanursery.com
    Cell: +264 81 122 1284
  • 21.5.1.2. User:
    The contact details provided when making a purchase on the Website.

21.5.2. Both the User and Halma Nursery may change their domicilium to any other physical or email address by written notice to the other. Such change of address will be effective 7 (seven) days after receipt of notice of change.

  • 21.5.2.1. All notices to be given in terms of these Terms will:
  • 21.5.2.2. be given in writing;
  • 21.5.2.3. be delivered or sent by email; and
  • 21.5.2.4. be presumed to have been received on the date of delivery.

21.5.3. Notwithstanding the above, any notice actually received by the Party to whom notice is addressed will be deemed to have been properly given and received, even if not delivered per the above format.

22. Company Information

The Website is run by Halma Nursery CC with the following company details:

  • Registration Number: CC/2021/02904
  • VAT Number: 12035414-01-5
  • Import VAT Number: 12035414-01-6
  • Email: heiko@halmanursery.com
  • Cell: +264 81 122 1284
  • Country of Registration: Namibia